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Last updated: 25/09/2024

Terms and Conditions and Privacy Policy
 

1. Introduction 

Welcome to  official website of The Ciarán Hodgins Band, operated by The Ciarán Hodgins Band. These Terms and Conditions outline the rules and regulations for the use of our Website, located at https://www.ciaranhodginsband.rocks/ 

  

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website. 

  

2. Age Restriction 

This Website is intended solely for individuals who are at least 18 years old. By accessing or using the Website, you confirm that you are at least 18 years of age. If you are under 18, you are not permitted to access or use the Website, and you must immediately exit. 

  

3. Privacy and GDPR Compliance 

3.1 Data Controller 

For the purposes of the General Data Protection Regulation (GDPR), The Ciarán Hodgins Band is the data controller of your personal data collected through the Website. Our contact details for GDPR-related inquiries are: 

  

Email: Ciaranhodginsband@gmail.com 

Address: Ballyshannon, Co. Donegal, Ireland. 

3.2 Personal Data We Collect 

We collect and process personal data in accordance with GDPR. The data we collect may include: 

  

Contact Information: Name, email address, and other information provided when you sign up for our newsletter or contact us. 

Payment Information: When you make purchases, such as for tickets or merchandise, your payment details will be processed through a secure third-party provider. 

Usage Data: Information on how you use our Website, such as IP address, browser type, and pages visited, collected through cookies and other tracking technologies. 

3.3 How We Use Your Data 

We use your personal data for the following purposes: 

  

To provide and improve our services, including ticket sales, merchandise, and other features. 

To communicate with you, such as sending newsletters, event updates, or responses to inquiries. 

To process your payments and manage orders. 

To ensure the Website functions securely and efficiently. 

3.4 Legal Basis for Processing 

We process your data on the following legal bases: 

  

Consent: When you sign up for our newsletter or contact us, you provide consent for us to process your data. 

Contractual Obligation: We process your data when it is necessary to fulfill a contract, such as completing your purchase of tickets or merchandise. 

Legitimate Interests: We may process data based on legitimate business interests, such as improving our services or ensuring the security of the Website. 

3.5 Your GDPR Rights 

Under the GDPR, you have the following rights regarding your personal data: 

  

Right to Access: You can request a copy of the personal data we hold about you. 

Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold. 

Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal data, subject to certain legal conditions. 

Right to Data Portability: You can request that your data be transferred to another service provider. 

Right to Object: You may object to certain data processing activities, such as direct marketing. 

Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time. 

To exercise any of these rights, please contact us at Ciaranhodginsband@gmail.com 

  

3.6 Data Security 

We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, access control, and secure data storage. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data. 

  

3.7 Data Retention 

We will retain your personal data for as long as is necessary to fulfill the purposes outlined in these Terms or as required by law. 

  

4. User Accounts 

To access certain features of the Website, such as purchasing tickets or signing up for newsletters, you may be required to create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and are solely responsible for any activity that occurs under your account. 

  

If you believe your account has been compromised, please notify us immediately at Ciaranhodginsband@gmail.com 

  

5. Intellectual Property Rights 

All content on the Website, including but not limited to music, videos, images, logos, and text, is owned by or licensed to The Ciarán Hodgins Band and is protected by copyright, trademark, and other intellectual property laws. 

  

You may not reproduce, distribute, modify, or publicly display any part of the Website's content without prior written permission from The Ciarán Hodgins Band. Use of the content for personal, non-commercial purposes is allowed. 

  

6. Acceptable Use Policy 

By accessing the Website, you agree to use it in accordance with these Terms and applicable laws. You agree not to: 

  

Use the Website in any unlawful manner or for any unlawful purpose. 

Post or transmit any content that is defamatory, obscene, or infringes upon others' intellectual property rights. 

Attempt to gain unauthorised access to the Website or its servers. 

Use the Website to send unsolicited communications or spam. 

7. Purchases and Payments 

If you purchase tickets, merchandise, or other items through the Website, you agree to provide accurate payment and shipping information. All prices are in Euro and are subject to change without notice. 

  

Refund Policy: Please see the detailed Return and Refund Policy. 

  

8. Links to Third-Party Websites 

Our Website may contain links to third-party websites or services that are not operated by The Ciarán Hodgins Band. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Your use of third-party websites is at your own risk. 

  

9. Termination 

We reserve the right to terminate or suspend your access to the Website at any time, without prior notice or liability, if you violate these Terms. 

  

Upon termination, all rights granted to you under these Terms will cease immediately, and your account may be deleted. 

  

10. Limitation of Liability 

To the fullest extent permitted by Irish law, The Ciarán Hodgins Band and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of your use or inability to use the Website. 

  

11. Disclaimer of Warranties 

The Website is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied. The Ciarán Hodgins Band does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. 

  

12. Governing Law 

These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Ireland. 

  

13. Changes to These Terms 

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect. By continuing to access or use the Website after any revisions become effective, you agree to be bound by the revised terms. 

  

14. Contact Us 

If you have any questions about these Terms or wish to exercise your GDPR rights, please contact us at: 

  

Email: Ciaranhodginsband@gmail.com 

Refund and Return Policy 
 

Return and Refund Policy 

Thank you for shopping with The Ciarán Hodgins Band!! We are committed to providing you with high-quality products and excellent customer service. To ensure a smooth shopping experience, please review our return and refund policy below. 

  

1. Reporting Damages 

Time Frame: Customers have 5 days from the date of receiving their order to inspect their items and report any damages or defects. After 5 days, we will assume the products were delivered in good condition. 

How to Report: To report a damaged item, please contact our customer support team at ciaranhodginsband@gmail.com within the 5-day window. Please provide the following information: 

Order number 

Detailed description of the damage 

Clear photos of the damaged item(s) 

2. Eligibility for Return and Refund 

Damaged Items: If an item is reported as damaged within the 5-day time frame, and the damage is verified by our team, we will offer a full refund or a replacement, depending on stock availability and the customer’s preference. 

Non-Damaged Items: We do not accept returns or issue refunds for items that are not damaged, unless explicitly stated in the product description (e.g., if an item is marked as final sale or non-refundable). 

3. Consumer-Caused Damages 

After Receiving the Product: Any damage caused to the product by the customer after purchase and receipt (e.g., improper handling, washing, or usage) will not be eligible for return or refund. 

Examples of Consumer-Caused Damages: This includes but is not limited to: 

Tearing, staining, or ripping the item 

Washing the item incorrectly (e.g., using bleach or not following care instructions) 

Accidental damage after wearing or using the product 

4. Non-Returnable Items 

Certain items are non-returnable under any circumstances. These include: 

  

Final sale items 

Customized or personalized items 

Undergarments and swimwear (for hygiene reasons) 

5. Return Process 

If your return is approved based on the guidelines above, follow these steps: 

  

Contact our customer support team for a Return Authorization (RA) number. 

Pack the item securely in its original packaging, if possible, and include your order number and RA number. 

Ship the item back to the address provided by our support team. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item). 

6. Refunds 

Once we receive your returned item, it will be inspected. If the return is approved, a refund will be issued to your original payment method within 7-10 business days. 

Refunds will not include any shipping costs, unless the return is due to an error on our part. 

7. Exchanges 

If you wish to exchange an item due to size or color preferences, the same conditions apply as for returns. Exchanges will only be processed for items reported as damaged within the 5-day window, or under special approval by our team. 

  

If you have any questions or concerns regarding your purchase, please do not hesitate to contact us at ciaranhodgins@gmail.com. We are here to help! 

  

Thank you for choosing The Ciarán Hodgins Band!! 

  

This policy ensures clear communication about returns, focusing on protecting both the business and the consumer, with specific rules about damages and time limits. 

Shipping Information

At The Ciarán Hodgins Band, we are dedicated to ensuring that your order arrives promptly and securely. Please find detailed information below regarding our shipping services, including delivery times for both national and international orders.

​

1. National Shipping (Domestic Orders)

For orders shipped within Ireland, see the shipping method below.

  • Standard Shipping:

    • Delivery Time: 3-7 business days after dispatch

    • Cost: [€5] (Free for orders over [€60])

    • Tracking: Available 

 

2. International Shipping (Orders Outside [Country Name])

For orders shipped internationally, see the shipping method below.

  • Standard International Shipping:

    • Delivery Time: 7-21 business days, depending on the destination country

    • Cost: [€10] (Free for orders over [€80])

    • Tracking: Available

3

. Processing Time

  • All orders are processed within 1-2 business days after the order is placed.

  • Orders placed on weekends or public holidays will be processed the next business day.

4. Customs, Duties, and Taxes

  • International shipments may be subject to customs duties, taxes, or other fees upon arrival in the destination country. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information regarding any potential charges.

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor your order's progress through our shipping partner's website.

6. Delivery Delays

While we strive to ensure timely deliveries, please note that shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or logistical issues with the shipping carrier. If your order is delayed, feel free to contact our customer support team for assistance.

7. Additional Information

  • P.O. Boxes: We do not ship to P.O. boxes for international orders.

  • Remote Areas: Delivery to certain remote or rural areas may take longer than the estimated shipping times mentioned above.

8. Shipping Rates

For detailed information on shipping costs, you can calculate the shipping cost during checkout.

We strive to provide the best shipping options for our customers. If you have any questions about shipping or need assistance tracking your order, please reach out to our support team at ciaranhodginsband@gmail.com. We’re here to help!

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